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HyperQuality has a proven track record of results for our clients in a variety of industries.
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“The most effective way to improve the performance of a call center is to monitor more calls. And the best, most cost-effective way to do this is with HyperQuality. I highly recommend them.”
~ Dr. Jon Anton |
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“In our first year with HyperQuality, we increased marketing revenue nearly $500,000 and reduced our training costs. The ROI on this program is outstanding.” Manager - Customer Care, Alaska Airlines |
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“In just three weeks, we reduced agent handle time by 1.13 minutes. This program is at a 13x ROI.” Corporate Director, Carlson Leisure Travel Services |
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“When our individual agents reviewed their scores daily and were given suggestions for improvement, their quality scores skyrocketed.” Project Lead, Waste Management |
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“With HyperQuality, we're able to evaluate five times as many calls per agent for less money than our internal program. We now have a statistically valid and accurate quality program and are seeing great results.” COO, Allconnect |
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