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Dr. Jon Anton
Researcher and Author
Purdue University
Center for Customer Driven Quality
Dr. Jon Anton is the world’s foremost expert in call center benchmarking. He has authored twenty-two books, coined the term ‘Customer Relationship Management’ (CRM) and has given hundreds of keynote speeches. He holds degrees from Harvard University, Notre Dame University and the University of Connecticut. His benchmarking methodology was an instant success and, in 1999, it was outsourced by Purdue University to Benchmark Portal.
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