Best Practices in Quality Monitoring and Coaching with Dr. Jon Anton
As you and other call center executives know, call quality monitoring and coaching are two of the best ways to improve
a call center and your customer experience. Unfortunately, many of us aren’t sure how to best evaluate calls, where to
begin coaching, or what to do next once putting these two things in motion. This seminar, presented by HyperQuality,
and featuring customer contact expert Dr. Jon Anton, Researcher and Author at Purdue University, Center for Customer-
Driven Quality, will bring you practical tips and visionary strategy to improve your customer experience next week and
for years to come.
Dates and Location
Best Practices in Quality Monitoring and Coaching |
September 9, 2008 |
Minneapolis, MN |
Best Practices in Quality Monitoring and Coaching |
September 10, 2008 |
Chicago, IL |
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Click here for more details. |
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